Policies

RESERVATION AND CANCELLATION POLICY

Our locations in Burlington and Montpelier, VT are open by appointment only. Please contact us with your preferred location, time, and treatment description and we will get back to you right away.

We reserve the treatment time especially for you, often at the expense of another appointment. As a courtesy to all of our clients please allow 24 hours for any changes to or cancellation of your appointment. Please arrive 15 minutes early for your first appointment to find us and fill out brief paperwork. All appointments must start on time so that we may provide you with the full time allotment. Please do give us a courtesy call if you are running late, we really appreciate it.

We charge a fee of 50% for no shows and last minute cancellations unless we can fill that time with another client.

Please remove your shoes and silence your cell phone before entering the studio.

We accept all forms of payment; cash, checks, Visa, Mastercard, American Express and Discover cards.

FEEDBACK

We value your feedback. Let us know if there is anything at all we can do to elevate your experience with us. Please send us an email or check in and rate us on Facebook and Yelp, we really appreciate it.

FAQ

How do I best prepare for my facial?

You may arrive with a bare face, or any moisturizer or makeup on your skin. Our preference is for you to arrive makeup-free with your everyday moisturizer so that we can see how well it is working, but please do come however you feel most comfortable.

Do you accept tips? Can I add that to the credit card charge?

Gratuities are always appreciated, but never necessary and may be added to the credit card charge when you check out.

How undressed will I be required to get?

For Organic facials and mini facials you may get as undressed as you like, with the chest and shoulders free of any straps (we apply warm lavender compress to the area). You will be fully draped by the bed linens during the treatment.

For Signature Treatments you may undress down to your underwear (no straps on shoulders) and you will be provided with a cotton robe to wear during your sage foot bath. You will remove the robe and be fully draped by the bed linens during the rest of your treatment.

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